United Airlines is coming under heavy criticism after it had security officers forcibly remove a passenger from an overbooked flight.
A series of videos posted on social media show security officers asking a passenger who was on a Sunday United flight from Chicago to Louisville to leave the plane.
When the man refused, the officers reached in and did something to cause the man to shout out in pain. Afterward, the officers dragged the man off the plane as horrified passengers yelled that there was no need to resort to such force.
In a statement provided to NBC News, United explained that the plane’s crew initially looked for people to leave the flight voluntarily because the flight had been overbooked. When no one volunteered, they chose a passenger to be removed, and he refused to cooperate, which forced the crew to call law enforcement officials.
The airline apologized for overbooking the flight but did not apologize for having security drag the passenger off the plane.
Videos showed a man being dragged off a United Airlines plane after the flight was overbooked — prompting massive outrage on social media and, hours later, a federal investigation.
Another passenger, Jayse D. Anspach, posted a series of tweets about the incident.